All about warranty and exchange
The legal guarantee applies to all items that you buy from us. This means that a product must meet what you can expect from it as a buyer, during its expected life and during normal use. Some products also come with a manufacturer's warranty, which does not affect the legal warranty.
Defects in an item
Defects are always handled via our location in Ulft or the webshop. Our employees will help you quickly with a solution.
Are you unsure whether the defect is covered by the warranty? Please contact our customer service.
Damage upon delivery
We do everything we can to deliver your order quickly and undamaged. If an item is damaged or missing, we will of course solve it for you as soon as possible. fill it Contact Form In order to be able to help you quickly, we ask you to enclose clear photos of the damage. Customer service will then contact you.
Complaints
Are you dissatisfied with our products or service? Or do you have other comments? Then fill us in Contact Form in. You will receive a substantive response within 5 working days. Or call during our opening hours to our customer service. You will of course receive a substantive response by telephone.